Customer Notice

Customer Important Notice


Undeliverable orders

Some orders might not be delivered due to imprecise destination details such as the recipient’s address, post box address, hotel address and any other issues that cause the recipient to be unreachable. Failing to declare to customs or pay customs duty may also result in the package being return.


When these products are returned due to the above reasons, we will deduct the shipping cost, handling charge of HK$25.00 if within Hong Kong or 15% of the total cost of the order for overseas customers. The remaining amount will be processed based on the Terms and Conditions for Refunds.


We can resend the order with an additional shipping charge when received your firm instruction. The shipping method and the address provided in the original order will also be reviewed to determine the shipping charges.